Refund policy

30 Day Warranty Add-On Don't stress, we’ve got you covered for life! If you selected our 30 Day Warranty at checkout, your onesie is protected forever. If it ever fails you, we'll make it right. It’s our way of ensuring you can shop with total peace of mind.

Order Cancellations We move fast! To get your onesie to you as quickly as possible, our fulfillment system is fully automated. Because of this, orders cannot be cancelled or changed once they are submitted. Please double-check your size and shipping details before hitting buy!

Damages & Issues (48-Hour Fast Track) Your satisfaction is our priority. Since our items are made-to-order, we do not offer general returns for change of mind. However, if your item arrives damaged or defective, simply email a photo to webonesie@gmail.com within 48 hours of delivery. We will issue a full refund or send a free replacement immediately—no need to mail anything back.

Refunds Once a refund is approved, it is processed automatically to your original payment method within 10 business days. We aim to resolve all issues directly and hassle-free to keep you part of the Web Onesie family.

Australian Consumer Law Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. For more information, visit www.accc.gov.au.